Cookies
IBC Language Services does not use cookies for general
browsing of this web site. Cookies may be used when logging
into restricted areas such as our client login area. However,
these are simply 'session cookies' and will be deleted
by your browser once you finish viewing our web site.
For more information about cookies please visit the following
web site:
www.aboutcookies.org
Usage statistics
General web page usage statistics are gathered on this
server, telling us which web sites people came in from,
the amount of times certain pages were accessed and such
forth. This data is very basic and not used in any way
to track personal web usage or collect personal information
in any way.
Submitted
form information
Information provided by applicants and clientèle
via forms on this web site is sent directly to our main
office. Service requests and applications are subject
to manual processing and the data in these may be stored
in a secure database server once it is processed.
Interpreter / Translator Information:
If you pass our vetting system and are informed of your
inclusion in our database of language specialists, your
personal details will be stored on our UK based secure
database server. This information is used in day to day
operations to source the best person(s) for each service
request that we receive.
In some circumstances the client may ask for certain
details such as your name and possibly your address. This
may be needed for maintaining security at places such
as Prisons and other establishments. Any such request
will be discussed with you and only once we have your
agreement will we pass on your details.
Occasionally a client may ask to see a copy of your CV.
IBC Language Services will not give out your personal
details or CV to any third party. We will however if requested
to, create a small summary of your gender, experience
and qualifications which can not be used to identify you
in any way.
Your email address may be used by us to send out a newsletter
from time to time to inform you of events and company
news. If you do not wish to receive this newsletter or
wish for your details to be removed from our database,
please contact us.
Client data:
When a service is requested we may create a temporary
record of your details. Once we have processed your service
request this data will either be deleted or stored on
our secure database server.
In the case of service requests where documents are sent
to us for viewing before a quote is given out, if you
decide not to use IBC Language Services, all documents
relating to that quote are shredded (physically and electronically).
In In such a case we will not store your details unless
asked to do so in order to provide a service or information
in the future.
Client data - the details of persons or businesses which
choose to use our services - is stored on our client database
for our tax records and as a quick reference if needed
when contacting continuing account customers.
In the case of all data held by IBC Language
Services, no information you provide will be passed onto
third parties either in full or part without your full
consent. For more information or to request a summary
of the information which we hold about either you or your
company, please contact us directly.
Translated documents
Any document sent to IBC Language Services to be translated
is done so at the owner's own risk. Standard email is
not secure so if you have an issue with the privacy of
your documents, please consult us before sending them
over email. There are numerous encryption tools for email
available. If you are not sure about encryption, then
a printed version can be sent to us and scanned using
OCR
for a small additional charge. Once the translation is
completed and returned to the client, all print
documents are shredded and any electronic data is either
deleted or encrypted as a backup. For more information
on encryption visit: pgp.com
In some circumstances, we may send a copy of your document
to a translator via the Internet. This is to ensure that
they are happy translating the document to our high standards.
In such cases we only use fully vetted translators who
have agreed to maintain our high standards of data protection.
